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MWR Professionals

 

  • Click here to read a Thank you note to customers for coming out to 4th of July Celebration from Mr. Lacey, Director of Family and MWR.

DFMWR’s Mission, Vision and Priorities  

Mission
Provide a full spectrum of Quality of Life programs and services of the highest standard possible to the military community. 

 

Vision
Family and MWR- The Customer’s First Choice!

 

Goals

1. Customer Focus
2. Maximize Resources with Fiscal Constraints
3. Teamwork and Cohesion
4. Improve Communication

 

Service Standards

1.  Provide a Prompt and Friendly Greeting
2.  Treat ALL Customers with Courtesy, Fairness, and Respect
3.  Provide Timely Service – Deliver “On-Time” and “Right” the First Time 

 

Employee Covenant

Taking care of our customers begins with taking care of you, our employees. We are committed to providing a strong, supportive environment where you can thrive. To that end, we promise to position you for success with:

  • A robust orientation to welcome you to the Family and MWR team
  • Clear performance standards for service excellence
  • Formal and informal training to develop your skills
  • Performance support tools to assist you on the job
  • A holistic program of recognition and incentives to reward excellent service
  • Career development opportunities to reach your full potential

Customer Covenant

We are committed to providing quality through service excellence to our Soldiers and Families commensurate with the quality of their service to our Nation. We understand that we create value for our customers through predictable, consistent, efficient and customer focused service.

To that end, we promise our customers they will:

  • Always be respected and treated as individuals who are valued
  • Receive a prompt and friendly greeting in a professional and courteous manner
  • Experience aesthetically-pleasing facilities
  • Receive timely, accurate and helpful information
  • Be offered high quality products and services
  • Have an opportunity to provide feedback

Army Civilian Corps Creed

  • I am an Army Civilian – a member of the Army Team
  • I am dedicated to our Army, our Soldiers and Civilians
  • I will always support the mission
  • I provide stability and continuity during war and peace
  • I support and defend the Constitution of the United States and consider it an honor to serve our Nation and our Army
  • I live the Army values of Loyalty, Duty, Respect, Selfless Service, Honor, Integrity, and Personal Courage I am an Army Civilian

Employee Spotlight

 

Team of the Quarter for 2nd Quarter FY 2013: 
Child, Youth and School Services, Program Operations, 
Mabel Hines, Mabel Matthews, Tamika Wade, and Jada Whidbee

 

 

 

Recreation Division’s Team & Employee of the Quarter - April 2013
Click on the photo below for more.

 

 

 

Recreation Division’s Team & Employee of the 4th Quarter 2013
Clay Target Center (Team) and Barbara Morton (Employee)

 

  

 

Thank you to S. Case & T. Coleman for going above and beyond
the call of duty in an emergency situation.

 

   

 

Superior Civilian Service Award goes to Marilyn Flynn

 

 

Up & Coming

Websites & Resources

Suicide Prevention Training Documents:

Strategic Planning:

100 Best Communities Seal

 

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