MWR Professionals | Fort Bragg MWR

We value your feedback.
Click here to take the
Employee Covenant Survey
May 14 – June 11, 2012.

MWR has a Civilian Fitness Program, click here to find out more!

DFMWR’s Mission, Vision and Priorities

Mission
Provide Customer-Focused Quality of Life services and programs for our Customers in the Fort Bragg Military Community.

Vision
The premier provider of Quality of Life services - our Customers’ “First Choice.”

Priorities
1. Customer Satisfaction
2. Customer Participation
3. Business Results - Program Execution
4. Teamwork
5. Innovation and Improvement
6. Leadership

Customer Service Standards
1. Provide a Prompt and Friendly Greeting.
2. Treat all customers with Courtesy, Fairness, and Respect.
3. Provide Timely Service - Delivery “On-Time” and “Right” the First Time.

EMPLOYEE COVENANT
Taking care of our customers begins with taking care of you, our employees. We are committed to providing a strong, supportive environment where you can thrive. To that end, we promise to position you for success with:

A robust orientation to welcome you to the Family and MWR team
Clear performance standards for service excellence
Formal and informal training to develop your skills
Performance support tools to assist you on the job
A holistic program of recognition and incentives to reward excellent service
Career development opportunities to reach your full potential

CUSTOMER COVENANT
We are committed to providing quality through service excellence to our Soldiers and Families commensurate with the quality of their service to our Nation. We understand that we create value for our customers through predictable, consistent, efficient and customer focused service.
To that end, we promise our customers they will:

Always be respected and treated as individuals who are valued
Receive a prompt and friendly greeting in a professional and courteous manner
Experience aesthetically-pleasing facilities
Receive timely, accurate and helpful information
Be offered high quality products and services
Have an opportunity to provide feedback

Army Civilian Corps Creed

I am an Army Civilian – a member of the Army Team
I am dedicated to our Army, our Soldiers and Civilians
I will always support the mission
I provide stability and continuity during war and peace
I support and defend the Constitution of the United States and consider it an honor to serve our Nation and our Army
I live the Army values of Loyalty, Duty, Respect, Selfless Service, Honor, Integrity, and Personal Courage I am an Army Civilian