Mission
Provide a full spectrum of Quality of Life programs and services of the highest standard possible to the military community.
Vision
Family and MWR- The Customer’s First Choice!
Goals
1. Customer Focus
2. Maximize Resources with Fiscal Constraints
3. Teamwork and Cohesion
4. Improve Communication
Service Standars
1. Provide a Prompt and Friendly Greeting
2. Treat ALL Customers with Courtesy, Fairness, and Respect
3. Provide Timely Service – Deliver “On-Time” and “Right” the First Time
Employee Covenant
Taking care of our customers begins with taking care of you, our employees. We are committed to providing a strong, supportive environment where you can thrive. To that end, we promise to position you for success with:
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A robust orientation to welcome you to the Family and MWR team
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Clear performance standards for service excellence
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Formal and informal training to develop your skills
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Performance support tools to assist you on the job
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A holistic program of recognition and incentives to reward excellent service
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Career development opportunities to reach your full potential
Customer Covenant
We are committed to providing quality through service excellence to our Soldiers and Families commensurate with the quality of their service to our Nation. We understand that we create value for our customers through predictable, consistent, efficient and customer focused service.
To that end, we promise our customers they will:
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Always be respected and treated as individuals who are valued
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Receive a prompt and friendly greeting in a professional and courteous manner
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Experience aesthetically-pleasing facilities
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Receive timely, accurate and helpful information
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Be offered high quality products and services
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Have an opportunity to provide feedback
Army Civilian Corps Creed
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I am an Army Civilian – a member of the Army Team
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I am dedicated to our Army, our Soldiers and Civilians
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I will always support the mission
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I provide stability and continuity during war and peace
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I support and defend the Constitution of the United States and consider it an honor to serve our Nation and our Army
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I live the Army values of Loyalty, Duty, Respect, Selfless Service, Honor, Integrity, and Personal Courage I am an Army Civilian
Recreation Division’s Team & Employee of the Quarter - April 2013
Click on the photo below for more.
Superior Civilian Service Award goes to Marilyn Flynn
Up & Coming
Websites & Resources
- MyPay
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Army Civilian Training, Education and Development
Systems (ACTEDS) Plan for FMWR Career Field 51
Suicide Prevention Training Documents:
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Shoulder to Shoulder_FINDING STRENGTH and HOPE TOGETHER.pps – This is the main training PowerPoint presentation, which includes some Suicide Prevention Training cards on the last few slides that everyone needs access to.
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Suicide Prevention_Virtual Terrain Walk.pps – This is a power point slide showing resources on Fort Bragg, along with links to other suicide prevention resources.
